Question 1

Can I create templates to sell using your templates?

Accepted Answer

No. Our templates are for your personal business or use. You cannot use our templates to design your own Canva templates for sale, commercial use or for client work without purchasing a commercial license. If you need more information regarding the commercial use permissions, please email hello@one-storystudio.com

Question 2

Do I need a Canva Pro account?

Accepted Answer

No, but you will need a FREE Canva account to edit the templates. We recommend signing up for the Pro version to add your brand colors, logos, fonts, access stock photos, and more.

Question 3

Can I get a refund after purchasing?

Accepted Answer

Due to the digital nature of our products we cannot offer any cancellations, refunds, or exchanges.    However, if you are not 100% satisfied with your purchase, please contact us at hello@one-storystudio.com.

Question 4

How do I add the templates to my account?

Accepted Answer

After clicking the link on the PDF, then click the "Use Template" button and you can use them instantly.

Question 5

Do the templates expire?

Accepted Answer

No. They can be used under one Canva account forever.

Question 6

How can I access the Canva templates after purchasing?

Accepted Answer

All products on our shop are digital and you will gain access immediately through a PDF with a link to your Canva template.    Please email us at hello@one-storystudio.com if you have any issues.

Question 7

Do you provide captions with your social media posts?

Accepted Answer

At this time we are not providing content (captions or hashtags). Your captions and hashtags should be original and unique. It sets the tone of voice for your brand persona which creates more engagement.    Tip: be you and don't over think it!

Question 8

Can I use the Canva templates on a mobile device?

Accepted Answer

Yes! We recommend accessing the template through a desktop computer first, then accessing it through the mobile app.

Question 9

Can you post on my social media account for me?

Accepted Answer

At this time we are not offering social media management services.