Privacy Policy

Effective Date: November 16, 2025
Last Updated: November 16, 2025

Introduction

Welcome to One-Story Studio ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (one-storystudio.com) or engage our design services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or project intake forms

  • Schedule consultations or meetings

  • Sign service agreements or contracts

  • Subscribe to our email list or newsletter

  • Communicate with us via email or phone

  • Make payments for services

This information may include:

  • Full name

  • Email address

  • Phone number

  • Business name and address

  • Payment information (processed through secure third-party payment processors)

  • Project details, goals, and preferences

  • Any other information you choose to provide

1.2 Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address

  • Browser type and version

  • Operating system

  • Referring website

  • Pages viewed and time spent on pages

  • Date and time of visit

  • Click-stream data

1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of cookies we use:

  • Essential Cookies: Necessary for the website to function properly

  • Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)

  • Functional Cookies: Remember your preferences and choices

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services: Fulfilling design projects, communicating about your projects, and delivering contracted services

  • To communicate with you: Responding to inquiries, sending project updates, sharing important information about your account or services

  • To process payments: Billing for services rendered (through secure third-party payment processors)

  • To send marketing communications: Sending newsletters, promotional materials, or updates about our services (only with your consent; you may opt out at any time)

  • To improve our website: Analyzing website usage to enhance user experience and functionality

  • To comply with legal obligations: Meeting legal and regulatory requirements

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors (e.g., Stripe, PayPal, Moxie)

  • Email marketing platforms (e.g., Mailchimp, Flodesk, ConvertKit)

  • Cloud storage providers (e.g., Google Drive, Dropbox)

  • Website hosting and analytics (e.g., Squarespace, Google Analytics)

  • Scheduling tools (e.g., Calendly, Acuity Scheduling)

  • Project management platforms (e.g., Moxie, HoneyBook)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

3.3 Business Transfers
If One-Story Studio is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your options regarding your information.

3.4 With Your Consent
We may share your information with third parties when you have given us explicit permission to do so.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission

  • Password-protected accounts and systems

  • Limited access to personal information (only accessible to authorized personnel)

  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

  • Client project files and communications: Retained for the duration of the project plus 7 years for legal and tax purposes

  • Marketing email lists: Until you unsubscribe or request removal

  • Website analytics data: Typically retained for 24-26 months

  • Payment information: Retained as required by financial regulations and tax law

You may request deletion of your personal information at any time (see "Your Rights" section below).

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction
You have the right to access, update, or correct your personal information. Contact us at hello@one-storystudio.com to request access to your data.

6.2 Deletion
You may request that we delete your personal information, subject to certain legal exceptions (e.g., if we need to retain information for legal compliance or to complete contracted services).

6.3 Opt-Out of Marketing Communications
You may opt out of receiving marketing emails at any time by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email

  • Contact us at hello@one-storystudio.com with your request

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (e.g., project updates, invoices).

6.4 Cookie Preferences
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

6.5 Do Not Track Signals
Our website does not currently respond to "Do Not Track" signals from browsers.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and other locations as necessary for our business operations.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about the personal data we collect, use, disclose, and sell

  • Right to Delete: Request deletion of your personal information

  • Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)

  • Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment

  • To exercise these rights, contact us at hello@one-storystudio.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date

  • Sending an email notification to registered users (for significant changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

One-Story Studio
Janelle Watzke
Email: hello@one-storystudio.com
Phone: 714-403-1189
Website: one-storystudio.com
Location: Denver, Colorado